Department of Veterans Affairs Outpatient Clinic

Department of Veterans Affairs Outpatient Clinic • Chattanooga, TN

In June 2019, US Federal Properties Co. (USFP) announced it was selected to develop four new U.S. Department of Veterans Affairs (VA) community-based outpatient health clinics — one of which was in Chattanooga, Tenn. These new clinics will expand the VA’s network of outpatient sites that serve nine million enrolled Veterans annually and help to accelerate their access to care.

These new clinics embrace the VA’s Patient Alignment Care Team (PACT) delivery model — a patient-driven, proactive, team-based approach to healthcare focused on wellness and prevention. Efficiency is also a driver of clinic design. Unlike a linear design, which has shared corridors and publicly exposed workstations, the VA clinics feature an onstage/offstage approach to exam room layout. This approach separates patients and visitors from staff with dedicated patient corridors leading to exam rooms (onstage) and enclosed staff work zones (offstage). Such a design will improve staff workflow, reduce travel distances, increase collaboration, protect confidentiality and privacy, and reduce patient throughput and wait times.

The single-story, 100,570 square-foot Chattanooga clinic will include five PACT modules that accommodate a total of 40 care teams serving 65 exam rooms. Each PACT module will include specialty clinics, telehealth and standard exam rooms. The new facility will offer audiology, imaging, pathology, lab, dental and mental health services as well as diabetes and healthy eating counseling to the area’s 25,000 Veterans.

The design centerpiece of the new Chattanooga clinic is a transparent, iconic “Beacon of Hope” – a distinctive 32-foot glass and wood structure that marks the main entry, creating a strong visual identity and sense of place. A brick veneer on the exterior imparts a feeling of comfort and permanence. The clinic is nestled into rolling terrain with native landscape and green space along Shallowford Road, an iconic memorial to Veterans. The outdoor environment, created through extensive landscaping, site amenities, architectural elements and native plantings, contributes to a setting conducive to healing by emphasizing a connection to nature. Waiting areas in the lobby feature expansive glass walls and a clerestory providing abundant daylight and views of the surrounding landscape.

In collaboration with Hoefer Wysocki — who leads the architectural and interior design of the new healthcare clinics— USFP will develop, finance, own and operate this federal government-leased property. The design team includes Bob D. Campbell, structural engineering; Smith & Boucher, mechanical, electrical and plumbing engineering; Protection Engineering Consultants, LLC, facade design and specialty structural engineering; FSC, Inc., fire protection engineering; and Merrick, Green Globe consulting. Construction began in summer 2019 and is scheduled to be complete by the end of 2020.

4706 Broadway, Suite 240 Kansas City, MO 64112  •  Phone: 816-531-2082  •  Fax: 816-285-9544  •